Why am i not receiving order submitted emails? How Do I Set My Notification Preferences in RepSpark? 

How Do I Set My Notification Preferences in RepSpark?

Before You Start
On RepSpark, each user can personalize their notification settings. You can choose:

• Which types of notifications you want to receive

• Whether to receive them by email, in-app, or both

 Note: The notifications available may vary depending on your user role and brand access. For example, sales representatives may see more options than customers.

Steps to Update Notification Preferences

Step 1: Open Your Account Settings

1. Click your profile icon in the top right corner of your screen.

2. In the dropdown menu, select "Account Settings."

Step 2: Configure Your Notifications

1. Scroll to the "Notification Settings" section.

2. You’ll see a list of available notification types (like order submitted, order submitted on your behalf, abandoned cart, product restocked)

3. For each notification, choose how you'd like to be notified:

   • Email: A message will be sent to your registered email.

   • In-app: You’ll receive a notification inside the RepSpark platform.

4. Check the box next to each method you prefer.

Step 3: Save Your Preferences

Once you’ve selected your preferences, click the "Save" button at the bottom of the screen.

 FAQ

Q: Why don’t I see all the notification types ?
A: Notification options are role- and brand-dependent. Your view might differ if you're a customer versus a sales rep.

Q: Can I change these settings later?
A: Yes! You can return to your Account Settings at any time to update your preferences.

Q: I’m not receiving email notifications — what should I check?
A: Make sure:

• You’ve selected Email for the notification type.

• The email isn’t going to your spam/junk folder.

• Your account email is correct.

If you need additional help, feel free to contact support@repspark.com.