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Why Do I See “User Has Error(s) in Profile” on Customer Accounts?

 

What does the red “!” icon mean?

When you see a red exclamation mark (!) next to a customer profile in RepSpark, it means there’s missing or mismatched information in that profile.

👉 Don’t worry — this doesn’t mean anything is broken. It just means some details in the profile don’t match what’s in your ERP (the system where your official customer data lives).

Why does this happen?

This can show up if:

  • A customer code or profile detail was changed in your ERP.

  • A store name or division was updated.

  • A salesperson assignment changed.

  • The profile was manually edited in RepSpark but doesn’t match ERP records.

How to Check and Fix Errors

Step 1: Find the profile with the red “!”

  1. Go to Manage Users.

  2. Find the customer with the error message.

  3. Click the blue ↔ arrow icon to open their profiles.

  4. Look for the profile(s) with the red “!” icon.

Step 2: Open the profile

  1. Click the pencil icon ✏️ to edit.

  2. Check the message that appears when you hover over the red “!”.

    • Example: “Profile has no Division” or “Profile has no Salesperson.”

Step 3: Correct the information

  1. Under Customer Code, click “Click here to select.”

  2. Search by customer name, store name, or code.

  3. Choose the correct profile.

  4. Fill in any missing fields like:

    • Division Code

    • Salesperson Code

    • Store Number

Step 4: Save and confirm

  1. Click Save.

  2. Refresh the page.

  3. The red “!” should now be gone ✅.

Quick Tips

  • Always double-check the values in your ERP if you’re not sure what to enter.

  • If multiple profiles look similar, confirm the correct one with your ERP codes.

  • A refresh after saving ensures the fix has applied.

Still seeing errors?

If the issue continues even after making updates, contact our support team at support@repspark.com and include the brand and customer code(s), and email addresses that show errors. We’ll help you sort it out.