How it works
The password reset process sends a secure link to your registered email address. This link allows you to create a new password for your RepSpark account without needing to remember your old password.
Before you start
Make sure you have the following:
- A stable internet connection
- Your email address that's associated with your RepSpark account
Steps
Step 1 - Access the password reset page
- Go to the RepSpark login page
- Click the Forgot your password? link below the password field
Step 2 - Enter your email address
- Enter the email address associated with your RepSpark account
- Click the Continue button to request a password reset link
Step 3 - Check your email
- Open your email inbox
- Look for an email from RepSpark with the subject "Reset your password"
- Click the Reset Password button in the email
Step 4 - Create a new password
- On the Create New Password page, enter your new password
- Ensure your password is at least 12 characters long and meets the strength requirements
- Click Continue to save your new password
Step 5 - Confirm successful password change
- A confirmation screen will appear when your password has been successfully changed
- Click Proceed to sign in to log in with your new password
Common issues and solutions
Didn't receive the reset email
- Check your spam or junk folder
- Verify you entered the correct email address
- Wait a few minutes as emails may be delayed
- Request another reset email if needed
Reset link has expired
- Reset links are valid for 24 hours
- Return to the login page and request a new reset link
Password requirements
- Password must be at least 12 characters long
- Include a mix of uppercase letters, lowercase letters, numbers, and special characters
- Avoid using personal information or common words