How do I change my address in RepSpark?
Why can't I change my billing/shipping address in RepSpark? RepSpark pulls billing and shipping address information directly from the brands' customer profile systems. This ensures consistency between the brand's records and your RepSpark account. Any changes must be made through the brand's system first, then sync to RepSpark.
I need to update my billing/shipping address but don't have my sales rep's contact information. What should I do? No problem! Please provide us with the brand name, and we'll help you get the appropriate contact information for your sales representative or brand contact.
Updating Your Store Address in Repspark
Why Your Store Address Matters
Your RepSpark profile store address is essential for proper account functionality. Brands use this information to create and sync your customer profile with their systems. If your store address is missing or incorrect, you may experience issues with data synchronization and account access.
How to Update Your Store Address
Follow these simple steps to update your store address:
Step 1: Log Into RepSpark
Visit https://app.repspark.com and sign in to your account.
Step 2: Access Your Profile Settings
- Look for the user silhouette icon in the top right corner of your screen
- Click the icon to open the dropdown menu
- Select "Edit Profile" from the dropdown
Quick link: You can also go directly to https://app.repspark.com/settings/profile
Step 3: Update Your Store Address
- Scroll down to find the "Store Address" section
- Fill in or edit your complete store address information
- Save your changes when finished
What's the difference between my profile address and billing/shipping addresses?
- Billing/Shipping Addresses: Official addresses used for orders and billing, managed by the brand and synced to RepSpark
- Profile Address: Your general RepSpark account address that you can edit yourself
How long does it take for billing/shipping address changes to appear in RepSpark? Once the brand updates your information in their system, the changes typically sync to RepSpark within their next data update cycle. Contact the brand directly for specific timing on when changes will be reflected.
Still having issues? Please contact us at support@repspark.com with the brand's name, and we'll be happy to assist you further.